I bought a Toshiba laptop with Windows 8.1 a few weeks ago.
As suggested in their quick start manual, the very first thing I did was save everything onto a thumb drive.
Then I downloaded a few freebie programs (Ad blocker, IOBit Malware blocker, AVG, etc.).
I'd like to get back to the factory install, as I'm having a few issues and want to be ascertain whether it's something I've done or if that is how it left the factory (in which case I'll return it to the place of purchase).
I tried reading the Toshiba online manual and following their instructions: insert thumb drive and push FN12 while starting up the computer. But that didn't seem to do it.
I'm not a computer geek. I'm not sure which file(s) from the drive I need to utilize (and how to do it) to get the computer back to the factory install.
I'd appreciate any guidance on what to do.
Thanks,
omni
As suggested in their quick start manual, the very first thing I did was save everything onto a thumb drive.
Then I downloaded a few freebie programs (Ad blocker, IOBit Malware blocker, AVG, etc.).
I'd like to get back to the factory install, as I'm having a few issues and want to be ascertain whether it's something I've done or if that is how it left the factory (in which case I'll return it to the place of purchase).
I tried reading the Toshiba online manual and following their instructions: insert thumb drive and push FN12 while starting up the computer. But that didn't seem to do it.
I'm not a computer geek. I'm not sure which file(s) from the drive I need to utilize (and how to do it) to get the computer back to the factory install.
I'd appreciate any guidance on what to do.
Thanks,
omni