scrabbler1
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Nov 20, 2009
- Messages
- 6,703
Just in case I became bored in ER, one of these annoying email issues arose in the last few weeks to take up a few hours of my time finally resolving it (or, at least, figuring a way to get around it).
I have online banking which includes receiving email alerts when certain activities take place, from the mundane such as inviting me to take a survey following a phone call to their customer service department, to the more meaningful, such as letting me know when my online bill-pay is proceeding.
But many times in the last year or so, when I sign into online banking, I get these little warnings telling me some of my email contact info needs updating. I go to my user profile page and see that nothing has changed or needs changing despite seeing those icons which tell me it needs to be changed. My emails are still arriving just fine as they have in the 4 years I have been using the service. My email address has not changed in the last 20 years.
But, just for kicks, I go to my secondary email service provider (one I very rarely access) and I see a few recent emails in there which I did not receive at my primary one. Now, I am becoming a little concerned. It looks like my primary email is not receiving these emails so the secondary one is getting them. This is not fatal but not good.
I call my bank and they go into some other user profile, one I can't view or change within my online banking. The rep makes some changes and asks me to sign back in to see if the warning messages disappear. They do not. She asks her tech support people about my mystery and they tell her the problem is with my primary email provider. That service is, for some reason, blocking emails sent by the bank and I should contact them. Ugh, I don't really want to deal with them, they are a PITA, remembering a similar problem 2 years ago a vendor had with my service blocking his emails to me and anyone else with that domain name. (It did get fixed, though.)
I call the bank again and speak to a different rep who told me that they can't send my primary email service provider any detailed transcripts of the failed emails, something which would help the provider resolve the issue. More ugh.
Now my wheels start to spin. Thinking back to my programming days at work (eek!), I try to figure out a way to go around the wall if I can't go straight through it. Maybe I can have my secondary email provider forward these emails to my primary one? I figured out how to do that without a lot of effort and changed the settings there.
Now I have to go back into online banking and adjust the email alerts so that my secondary email is now my primary one, removing the old primary one which wasn't working right. This was somewhat trickier, having to get around some small hurdles including getting an authentication code to make the change.
But I got that done and the forwarding worked just fine. And the warning in the online banking disappeared. Maybe I'll hear back from my primary email provider if they can fix the problem without a transcript of the failed emails. I'm not holding my breath.
I have online banking which includes receiving email alerts when certain activities take place, from the mundane such as inviting me to take a survey following a phone call to their customer service department, to the more meaningful, such as letting me know when my online bill-pay is proceeding.
But many times in the last year or so, when I sign into online banking, I get these little warnings telling me some of my email contact info needs updating. I go to my user profile page and see that nothing has changed or needs changing despite seeing those icons which tell me it needs to be changed. My emails are still arriving just fine as they have in the 4 years I have been using the service. My email address has not changed in the last 20 years.
But, just for kicks, I go to my secondary email service provider (one I very rarely access) and I see a few recent emails in there which I did not receive at my primary one. Now, I am becoming a little concerned. It looks like my primary email is not receiving these emails so the secondary one is getting them. This is not fatal but not good.
I call my bank and they go into some other user profile, one I can't view or change within my online banking. The rep makes some changes and asks me to sign back in to see if the warning messages disappear. They do not. She asks her tech support people about my mystery and they tell her the problem is with my primary email provider. That service is, for some reason, blocking emails sent by the bank and I should contact them. Ugh, I don't really want to deal with them, they are a PITA, remembering a similar problem 2 years ago a vendor had with my service blocking his emails to me and anyone else with that domain name. (It did get fixed, though.)
I call the bank again and speak to a different rep who told me that they can't send my primary email service provider any detailed transcripts of the failed emails, something which would help the provider resolve the issue. More ugh.
Now my wheels start to spin. Thinking back to my programming days at work (eek!), I try to figure out a way to go around the wall if I can't go straight through it. Maybe I can have my secondary email provider forward these emails to my primary one? I figured out how to do that without a lot of effort and changed the settings there.
Now I have to go back into online banking and adjust the email alerts so that my secondary email is now my primary one, removing the old primary one which wasn't working right. This was somewhat trickier, having to get around some small hurdles including getting an authentication code to make the change.
But I got that done and the forwarding worked just fine. And the warning in the online banking disappeared. Maybe I'll hear back from my primary email provider if they can fix the problem without a transcript of the failed emails. I'm not holding my breath.