Today I received my card for my 2020 Walmart Value Rx drug plan. It requested a callback to confirm that I had received it. I called the number and a computer answered and requested the member ID. I input it by dialing in the number . No response. I then spoke it w/ the same non-response. I repeated each a number of times. Only once did it repeat it back but when I confirmed it , it said nothing and did not proceed. I called it deaf and dumb but no response to that either.
I then called a rep to see what was going to happen w/ my current autopay.
She said I didn't have autopay and when I said I did, she said it got cancelled for some reason?? after the Oct. payment but that she could reinstall it for me.
What about January w/ the new plan? She said it would change automatically to the new amount........so now the wait.....will it resume for Nov & Dec & will it
cancel the old payment and install the new one in January.
She also claimed that there was no problem w/no confirmation of the new card because of Deaf & Dumb..........no cancellation like credit cards do when you don't confirm receipt. We shall see..........
Another interesting thing.......all of the numbers on the new card seem to be the same as the old card (except for one CMS number in lower right corner where all digits the same except last 3 numbers). I would have thought that
something that distinguished the 2 plans would show up.
I then called a rep to see what was going to happen w/ my current autopay.
She said I didn't have autopay and when I said I did, she said it got cancelled for some reason?? after the Oct. payment but that she could reinstall it for me.
What about January w/ the new plan? She said it would change automatically to the new amount........so now the wait.....will it resume for Nov & Dec & will it
cancel the old payment and install the new one in January.
She also claimed that there was no problem w/no confirmation of the new card because of Deaf & Dumb..........no cancellation like credit cards do when you don't confirm receipt. We shall see..........
Another interesting thing.......all of the numbers on the new card seem to be the same as the old card (except for one CMS number in lower right corner where all digits the same except last 3 numbers). I would have thought that
something that distinguished the 2 plans would show up.