Been watching this forum for about 5-yrs, but this is one of the few posts I've ever made if that is any gage of how I feel about the subject.
Mother's long-term companion passed away about a year ago. He had signed them up for several different AARP insurance programs (along with a bunch of bank accounts and credit cards...a story for another time). ALL the AARP accounts were among the worst to deal with in terms of getting things straightened out, especially their life insurance program. They do not answer email or phone (sometimes just rings endlessly, other times you get a disconnected message). You can only file claims online by submitting their form (which wasn't simple to find). To their credit, once the forms were submitted they paid quickly, but they weren't going to help get you there. Auto insurance nearly as bad. AARP basically farms out their services to the lowest bidder. Still getting junk mail from AARP for step-mother (died 4 yrs ago) and F-I-L (died 2 yrs ago) despite repeated calls/emails/snail mails to AARP. Magazine is OK (but mostly recycled news), but their services are terrible.
Unless you like spending hours on the phone and/or computer, steer well clear of AARP services.
About the only other service that approached their level of non-service was the cable company. Hours on hold (several times) only to have them hang up on you. When I finally did get through, they never did what they said they would. Took several months to get that cancelled.
