Is it normal for a HSA custodial xfer to take a month?

[Fermion]

I shouldn't complain, since they forced me to go all cash ($100k) in the HSA before the transfer to Fidelity, which has allowed me to sidestep this drop, but I am getting a bit ticked off that it takes a month to do a custodial xfer of the HSA (from Optum to Fidelity).

I would call again, but I could not understand the last two representatives. Optum does not use call centers based in the USA I think.

It has said the account is locked pending a xfer request for the past week.

Don't we live in a digital age

 

[audreyh1]

Yeah, pretty much. I had to call my prior company a couple of times it seemed.

 

[Fermion]

Thanks.


Actually I should really send Optum Financial a thank you Christmas card for using a call center based in India and delaying my transfer so long, as it is letting me totally skip this market drop with a big chunk of change.

 

[MichaelB]

Actually I should really send Optum Financial a thank you Christmas card for using a call center based in India and delaying my transfer so long, as it is letting me totally skip this market drop with a big chunk of change.

Nice Christmas present. Behind every dark cloud there’s a silver lining.

Don't we live in a digital age

Yes indeed, and once they decide they’ve delayed as long as they can, it’ll only take a few minutes to execute the transfer. It’s a digital age but humans are still running things and no amount of technology can make someone do something they don’t want to do.

 

[Morgan22]

Have you called Fidelity to see if there is missing paperwork on their side? I transferred my Optum HSA to Fidelity about 4 or 5 years ago. I do remember it took about 4 weeks, but I initiated on the Fidelity side. I don't recall having to contact Optum to get the transfer moving.