Has anyone else had this happen to them. I have been with MBNA for 16 years and they just canceled my old Visa and sent an American Express rewards card without my permission or prior notification. Their reason was that I have not used the card in over a year and they thought I would be enticed to use their card if the rewards were better. The rub was they had cancelled my Visa 2 weeks before the AE card arrived.
I complained and requested my old Visa back. They said they would need to issue a new card with a different account number. Now I know it is petty, but I have memorized the old account number since I have had it so long I didn't want it to be changed. It has taken over 3 weeks for them to send out a new card, so I have been without the ability to use their card for over 5 weeks. I called to cancel the account after 16 years, the account rep said they mailed the new Visa on Thursday. It is a done deal, I dumped MBNA. Just wanted to know if anyone else has had this happen to them.
I complained and requested my old Visa back. They said they would need to issue a new card with a different account number. Now I know it is petty, but I have memorized the old account number since I have had it so long I didn't want it to be changed. It has taken over 3 weeks for them to send out a new card, so I have been without the ability to use their card for over 5 weeks. I called to cancel the account after 16 years, the account rep said they mailed the new Visa on Thursday. It is a done deal, I dumped MBNA. Just wanted to know if anyone else has had this happen to them.