Lancelot
Full time employment: Posting here.
Long story short, a buddy and I were supposed to fly on Cebu Pacific -a budget Philippine airline- Bangkok to Manila On March 15. I booked the tickets online and charged them to my Visa CC.
My buddy (relative actually) skipped out and returned to the USA on Feb 28. I subsequently researched Cebu Pacific's web site and noted that they gave refunds for cancelled and missed flights. I phoned Cebu's call center in Manila (20 cents / minute on Skype -Ouch!) and cancelled my buddy's flight. Was told that a refund would be no problem and would post to my account in about 40 days.
Cool.
On March 15 I reported for my flight but was denied boarding because I as traveling on a one way ticket. I've traveled to the PI before on OW tickets, but the ticket agent would not budge and my apeal to the gate supervisor was also denied. The next day I duly applied for a refund from Cebu's Bangkok ticket agent.
As of May 15 the credits had not been posted to my account. I called Cebu's call center and was given the run around, even though I had the reference codes, etc documenting that i had cancelled the flights. They even told me a refund would take four months to post to my account!
I then faxed my cancelation info to Visa. I also followed up with a call. Since I have already paid for the tickets, Visa was not interested in helping me saying "you don't have to pay the interest on th charges." When I pointed out that I had already paid the bill, he only responded "Oh...."
I am tempted to wait four months and one day and if the refund is not posted to my account, I'll simply make charges to my Visa in an amout equal to what Cebu owes me and ignoe Visa until they make it right with me.
Yeah, I am pi##ed!
Anyone else been in this or a similar situation and how did you handle it?
Lance
My buddy (relative actually) skipped out and returned to the USA on Feb 28. I subsequently researched Cebu Pacific's web site and noted that they gave refunds for cancelled and missed flights. I phoned Cebu's call center in Manila (20 cents / minute on Skype -Ouch!) and cancelled my buddy's flight. Was told that a refund would be no problem and would post to my account in about 40 days.
Cool.
On March 15 I reported for my flight but was denied boarding because I as traveling on a one way ticket. I've traveled to the PI before on OW tickets, but the ticket agent would not budge and my apeal to the gate supervisor was also denied. The next day I duly applied for a refund from Cebu's Bangkok ticket agent.
As of May 15 the credits had not been posted to my account. I called Cebu's call center and was given the run around, even though I had the reference codes, etc documenting that i had cancelled the flights. They even told me a refund would take four months to post to my account!
I then faxed my cancelation info to Visa. I also followed up with a call. Since I have already paid for the tickets, Visa was not interested in helping me saying "you don't have to pay the interest on th charges." When I pointed out that I had already paid the bill, he only responded "Oh...."
I am tempted to wait four months and one day and if the refund is not posted to my account, I'll simply make charges to my Visa in an amout equal to what Cebu owes me and ignoe Visa until they make it right with me.
Yeah, I am pi##ed!
Anyone else been in this or a similar situation and how did you handle it?
Lance