I had to cancel a package vacation I had booked with Expedia.com and thought the package insurance would cover the cancellation. I called on Monday and talked with a customer "service" rep for a while, and after numerous and time consuming holds, finally she said that the cancellation would taken care of with a full refund.
One week later I receive an email "confirmation" of my trip. What the heck? I call them again and get another customer "service" rep who says the other rep didn't finish the cancellation. We go through the whole thing again. She tries to give me a refund of only part of the package cost. I remind her of the trip insurance plan which pays for the whole price. She tries to explain away my objection. I get angry! She puts me on hold for at least fifteen minutes.
Finally she comes back and apologizes for the "discrepancy." I will receive the entire refund, except for the airline fare which is nonrefundable. But no worries, she says, we will pay the airline cancellation fee of $100 for you! Hello! Isn't that why I bought the trip insurance?
I'm pretty disgusted with my experience with them. Will never do business again. I wanted others to beware.
One week later I receive an email "confirmation" of my trip. What the heck? I call them again and get another customer "service" rep who says the other rep didn't finish the cancellation. We go through the whole thing again. She tries to give me a refund of only part of the package cost. I remind her of the trip insurance plan which pays for the whole price. She tries to explain away my objection. I get angry! She puts me on hold for at least fifteen minutes.
Finally she comes back and apologizes for the "discrepancy." I will receive the entire refund, except for the airline fare which is nonrefundable. But no worries, she says, we will pay the airline cancellation fee of $100 for you! Hello! Isn't that why I bought the trip insurance?
I'm pretty disgusted with my experience with them. Will never do business again. I wanted others to beware.