I really get miffed by retail employees who give priority service to phone customers vs. in-store customers.
A couple of days ago I stopped into a big-chain auto supply store to buy some electrical fuses. Found what I was looking for without assistance and walked up to the check-out counter where there were three registers with a store employee at each. One was on the phone, a second was thumbing through a thick parts manual of some sort, and the third said "May I help you?"
I walked over to her register and when I got within a couple of steps of the counter, the phone rang and she said, "I'll be right with you." She answered the phone and spent the next five minutes answering questions about a part for a Honda air conditioner. Then, with phone still to her ear, she walked back into the parts department and I understood completely that the way to get waited on was to call, not get in my car and drive 15 miles and show up in person.
[-]So, I pulled out my cell phone, Googled the store's number, and called them. When the guy digging into the parts manual answered I said, "Hi. I'm standing at the register next to you and need someone to check me out. Can you help me?" [/-]
No, what I actually did was lay the box of fuses on the counter and walk out....
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