• To put the challenge in perspective, over the past few weeks orders for safety masks exceeded our entire on-hand supply by several years, and in some cases, decades. We are working through this challenge and are leveraging our supplier relationships to quickly obtain available merchandise, but in some cases, shipment timing is still undefined.
• Please understand we must prioritize orders to ensure customers such as the government, first responders and hospitals have appropriate resources to assist those impacted by this virus. All other orders are arranged based on Grainger inventory management commitments, contract obligations and order timing.
• We are working closely with suppliers to maintain the flow of product or find alternates where supplies may be limited. Like many, we are affected by the global shortage of pandemic-related product, including personal protective equipment, which we typically stock to well-exceed customer need–even in significant emergencies.
