MuirWannabe
Thinks s/he gets paid by the post
- Joined
- Oct 14, 2009
- Messages
- 2,115
This is my rant about being wronged by Amazon recently. I’m pretty much in shock this really happened. Especially from a large company like Amazon.
Several days ago, I was logging into the Amazon account my DW and I share, to order something. When trying to login I instead saw a message saying my account had been locked. No other information was provided. We are prime members and use the Amazon firestick to do most of our tv viewing. I discovered we could not access tv due to the account lockout as well.
I called Amazon customer service. They told me they could provide no information but would submit a form to their Account Services department, who would then respond to me via email in 24-48 hours. I requested to speak directly with Account Services, but they made it clear that was impossible.
So, I was frustrated, but we waited. I did get an email the next day asking me to provide a credit card statement for a card ending in 37. We replied to the generic email address (address-verification at Amazon) stating we could not comply with their request as we do not own a card ending in 37.
Another day passes by with nothing. I call customer service again to explain the email exchange and that we cannot provide what is being requested. They again say they can provide no information, but will submit a form to Account Services. After another day, I again get the same email request for the card statement ending in 37.
At this point I’m googling what others have done to get out of this loop from hell Amazon has me in. One suggestion I saw was to email the jeff@amazon.com account and explain what’s going on. So I did this. The next day I received a reply from a surrogate of Jeff. The reply simply said my account had been permanently closed. Any new accounts I try to open would be discovered and closed. The reason stated was as follows word for word from their email.
We took these actions because our records show that this account is related to another account that was closed by Amazon. Due to the property nature of our business we are unable to discuss other accounts with you.
So, I’m banned for life from Amazon. I have no idea why and they aren’t going to tell me anything. And I’m unable even to discuss it with them. We were purchasers only. Not sellers. Probably bought about 4-5 things a month. Never did product reviews. Never used gift codes or gift cards to my memory. We are truly innocent, but very much wronged by Amazon. We are out about $170 for my prime membership fee plus some tv content I had purchased, plus the cost of my firestick.
Generally my customer service experiences are reasonably good with most major organizations. This was unbelievably bad in this day and age. I should probably count my lucky stars for not being able to do business with a company like this ever again. But it’s Amazon. We are discovering how much we miss the convenience already. Frankly I’m pissed and perplexed.
Muir
Several days ago, I was logging into the Amazon account my DW and I share, to order something. When trying to login I instead saw a message saying my account had been locked. No other information was provided. We are prime members and use the Amazon firestick to do most of our tv viewing. I discovered we could not access tv due to the account lockout as well.
I called Amazon customer service. They told me they could provide no information but would submit a form to their Account Services department, who would then respond to me via email in 24-48 hours. I requested to speak directly with Account Services, but they made it clear that was impossible.
So, I was frustrated, but we waited. I did get an email the next day asking me to provide a credit card statement for a card ending in 37. We replied to the generic email address (address-verification at Amazon) stating we could not comply with their request as we do not own a card ending in 37.
Another day passes by with nothing. I call customer service again to explain the email exchange and that we cannot provide what is being requested. They again say they can provide no information, but will submit a form to Account Services. After another day, I again get the same email request for the card statement ending in 37.
At this point I’m googling what others have done to get out of this loop from hell Amazon has me in. One suggestion I saw was to email the jeff@amazon.com account and explain what’s going on. So I did this. The next day I received a reply from a surrogate of Jeff. The reply simply said my account had been permanently closed. Any new accounts I try to open would be discovered and closed. The reason stated was as follows word for word from their email.
We took these actions because our records show that this account is related to another account that was closed by Amazon. Due to the property nature of our business we are unable to discuss other accounts with you.
So, I’m banned for life from Amazon. I have no idea why and they aren’t going to tell me anything. And I’m unable even to discuss it with them. We were purchasers only. Not sellers. Probably bought about 4-5 things a month. Never did product reviews. Never used gift codes or gift cards to my memory. We are truly innocent, but very much wronged by Amazon. We are out about $170 for my prime membership fee plus some tv content I had purchased, plus the cost of my firestick.
Generally my customer service experiences are reasonably good with most major organizations. This was unbelievably bad in this day and age. I should probably count my lucky stars for not being able to do business with a company like this ever again. But it’s Amazon. We are discovering how much we miss the convenience already. Frankly I’m pissed and perplexed.
Muir