RetiredAndLovingIt
Thinks s/he gets paid by the post
It's a model E570 Thinkpad I3 7th generation. It's set up with admin and user passwords. The owner passed away and they have tried the written down passwords but no luck so far. I have not tried the passwords myself yet but I suspect it might be the NumLock key not turning on when it boots up and we do have a password hint so still working on that. Assuming they can't get in with a password how can we reset it back to original settings so they can at least check to see if it's worth adding an SSD drive. I'm guessing it's about an 8 or 9 year old Windows Lenova laptop and it's not imperative that they recover files from this laptop although it would be nice if they could before we reset it.