SumDay
Thinks s/he gets paid by the post
- Joined
- Aug 9, 2012
- Messages
- 1,862
I'm not a big Bank of America fan, but DH's alma mater offers an alumni credit card through them. It's a good deal for us due to season football & basketball tickets, airline miles, etc.
I normally get online on Mondays to make sure our weekend activity looks OK. Well, my credit card didn't show up in my account!?! Assuming it was an IT issue, I opened a chat window to let them know it needed to be fixed.
The friendly customer service rep tells me that a retailer informed them my "credit card information was possibly compromised", and therefore the account was closed. WHAT? We use this card for absolutely everything and pay it off each month. I have many automatic payments set up through this card, including church donations, gym membership, cell phone bill, etc.
I'm really ticked that I have to now take the time to update my card info for all these retailers.
But what I'm REALLY ticked about is the fact that other than me discovering it missing and making a subsequent inquiry, I've had NO contact with BOA. No phone call, no email, no letter, nothing. We are going out of town to a football game this weekend, and if I hadn't checked my account, I'd never have known this credit card wouldn't have worked for anything we tried to use it for. They say the new card will be here in 5-10 days. The whole thing is just bazaar.
And, to top it off, they will not reveal what retailer had the breach.
Not happy - I just needed a place to rant. Thanks for listening....
I normally get online on Mondays to make sure our weekend activity looks OK. Well, my credit card didn't show up in my account!?! Assuming it was an IT issue, I opened a chat window to let them know it needed to be fixed.
The friendly customer service rep tells me that a retailer informed them my "credit card information was possibly compromised", and therefore the account was closed. WHAT? We use this card for absolutely everything and pay it off each month. I have many automatic payments set up through this card, including church donations, gym membership, cell phone bill, etc.
I'm really ticked that I have to now take the time to update my card info for all these retailers.
But what I'm REALLY ticked about is the fact that other than me discovering it missing and making a subsequent inquiry, I've had NO contact with BOA. No phone call, no email, no letter, nothing. We are going out of town to a football game this weekend, and if I hadn't checked my account, I'd never have known this credit card wouldn't have worked for anything we tried to use it for. They say the new card will be here in 5-10 days. The whole thing is just bazaar.
And, to top it off, they will not reveal what retailer had the breach.
Not happy - I just needed a place to rant. Thanks for listening....