Well, it happened. As our remodeling project comes to a close, we have a problem.
The new kitchen hood has a scratch. The hood – picture here Product Detail is stainless steel. The scratch looks like a check mark and the long edge is about 1” long. It looks like something was dropped on it (like a heavy screw). Worse, there are buff marks around it, as if someone tried to buff it out, only the result is worse – now it looks like a hand smudge around the scratch. DW saw it yesterday, called the contractor. He will stop by today but insisted on the phone that this was caused by us.
We have done well so far with this contractor – they make an effort to solve problems. I can imagine how the scratch occurred, as the contractor was working on the ceiling (speakers) last week. Not directly above, but in the vecinity. The scratch is almost 6 ½ feet above the floor – clearly out of range of casual or daily use.
DW wants the hood repaired or replaced. I foresee a tough discussion ahead. Anyone see other options or suggestions on how to deal with this?
The new kitchen hood has a scratch. The hood – picture here Product Detail is stainless steel. The scratch looks like a check mark and the long edge is about 1” long. It looks like something was dropped on it (like a heavy screw). Worse, there are buff marks around it, as if someone tried to buff it out, only the result is worse – now it looks like a hand smudge around the scratch. DW saw it yesterday, called the contractor. He will stop by today but insisted on the phone that this was caused by us.
We have done well so far with this contractor – they make an effort to solve problems. I can imagine how the scratch occurred, as the contractor was working on the ceiling (speakers) last week. Not directly above, but in the vecinity. The scratch is almost 6 ½ feet above the floor – clearly out of range of casual or daily use.
DW wants the hood repaired or replaced. I foresee a tough discussion ahead. Anyone see other options or suggestions on how to deal with this?