calmloki
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
How did BofA screw up the auto pay?
With all our other cards (except Navy FCU, which regrettably may lose our CC business), we have the card company pull the card payment statement balance from an external bank that gets a bunch of rent payments each month. Of course we are on top of all accounts and reconcile everything beforehand, but having the card company pull the statement balance means I don't have to remember to go to Chase and set a payment amount each month - it just happens.
BofA initially required setting up auto card payment from an external account to be setup by phone AIR. That wasn't working and payments in late 2022 were falling on the weekend, weren't posting online until several days after the due date, then incurring a late charge, which I'd whine about. This was during a time we were paying for a flood in our house, so the monthly balances were over $7000 month after month. Set up normal, self actuated payment another way and then had BofA pull full balance payments on top of my payments three months in a row, with hours spent on the phone with their collection department each month getting assurances that all was well and corrected and being subjected to the presumed normal attitude of card collection reps who normally deal with deadbeats, not people who happen to have had thousands of dollars extra pulled from their checking accounts.
Like I say, I'd have loved to keep collecting the extra .062% points above our Fidelity card, but I just couldn't stand the repeated hassle. Different feel - like having the credit balance due in a few weeks be in red online rather than black. We just didn't mesh. I'd put them with Wells Fargo and Citi, rather than Chase, Navy or Fidelity.