OP here. Out of the blue today I got a call from someone in Medicare Advanced Resolutions, and without me giving him my SS# the caller would not tell me what it was about. I was driving and did not want to give my personal info so they told me to call into Medicare. Later I was able to call into Medicare. After being put on hold numerous times (total call was over an hour), the Medicare Advance Resolution people told me they had figure out I was incorrectly billed for 2 deductibles in 2017. Well ,duh, Medicare has been saying this for about 6 months and I have been trying to get reimbursed for 6 months. They said they would have to refer this matter up to a higher level, that I would have to send in more information (information I had already mailed in twice) and they would get me reimbursed for the extra $183 deductible I had paid. I told them no thanks, I had spent all the time on this I was going to, that I was not going to mail them the same information for a third time and they could just keep the $183. They said they could not do that--I was owed $183 and they would have to get it to me. I said again I was not going to spend any more time on it. The final thing I was told was that they were sending my matter to appeals and I would hear back in 45 days. SMH. And to think my taxes are paying the salary for these employees.