I don't have a CD with PenFed, but I haven't been too thrilled with the customer service. Over a month ago, I closed out our HELOC (never had a balance) since we will be selling the house. Well, they have yet to record the cancellation w/ the deed record folks and talking to someone about it has been quite the chore and so far I haven't gotten anywhere. I know they can record them quickly, as a little research shows that with a refi, the cancellation is filed within 5 business days around these parts.
Good customer service seems to be hard to find these days.