My wife and I called to setup a 72t from her IRA from Vanguard last Saturday. The woman I spoke to would not help me at all with my questions, she kept saying I cannot provide you with that information, this was after being transferred to her. These were extremely simple questions.
1) Can you tell me the 120% federal midterm rate that I should use for calculating the withdrawal amount for a withdrawal in July using the Amortization method? No sir, I cannot provide you with that information.
2) Can you tell me if the amount I withdraw has to be an exact calculation or can it an amount less than the calculated amount of the SEPP method chosen? No sir, I cannot provide you with that information. Have you consulted with a tax advisor?
Then she let me set up a withdrawal to be executed on 7/1 that would have certainly been penalized 10% by the IRS because it was for less than the required calculated amount. This woman was extremely unhelpful, matter of fact I receive better service when being helped by a call center in India on a technical problem.
This sort of service is completely unacceptable, and can only hope someone from Vanguard sees this.
1) Can you tell me the 120% federal midterm rate that I should use for calculating the withdrawal amount for a withdrawal in July using the Amortization method? No sir, I cannot provide you with that information.
2) Can you tell me if the amount I withdraw has to be an exact calculation or can it an amount less than the calculated amount of the SEPP method chosen? No sir, I cannot provide you with that information. Have you consulted with a tax advisor?
Then she let me set up a withdrawal to be executed on 7/1 that would have certainly been penalized 10% by the IRS because it was for less than the required calculated amount. This woman was extremely unhelpful, matter of fact I receive better service when being helped by a call center in India on a technical problem.
This sort of service is completely unacceptable, and can only hope someone from Vanguard sees this.