Freedom56
Thinks s/he gets paid by the post
So how do you know this is a problem in your area?
I'd love a free 400 Mb/s upgrade, though I'd have to get a new modem to handle those speeds (former TWC area)
We were also a former TWC area. We have our own cable modem so I don't pay the monthly fee for that. I bought it on Ebay for about $50. The break-even is about 6 months. The issue with our internet started just over a month ago. After 6:00 PM every night, the internet download speed would drop to near zero and devices would lose their connections. My normal speed from running speed tests was about 118 Mb/s. Spectrum guarantees 100 Mb/s. I verified it wasn't my router or cable modem and contacted Spectrum. They sent a technician the next day and he couldn't find any issues with my setup, but he contacted his office and was told that several other people in our neighborhood were experiencing the same issue and they were certain that someone with an illegal modem was cloning MAC addresses from paying customers and stealing their bandwidth allocation. They informed us it would take a few weeks to find the culprit and for compensation their upped our speed to the next higher level of service. They apparently found the person disrupting service in our area and the issue has been resolved for now.
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