gayl
Thinks s/he gets paid by the post
I'm with USAA and I almost just absorbed the lost as it was minor ($20) but then I got angry with whoever they are for scamming me. Here's what set me off:
I needed eTAs for both Australia and New Zealand so I went online to get them. NZ was instantly. The other site was represented as Australian Gov't so I requested eTA. Got an email to call immediately regarding any concerns but the phone number (310-694-0338) isn't a working number. Then I looked up the physical address and it's wrong. So I tried to stop the charge but USAA said I had to dispute it once it was "processed." Hours later I got an email stating "Australian High Council" issued eTA "7799956415606." So I went onto the Australia Gov't Department of Home Affairs website who stated that number is not valid but my REAL number is still valid. Reported following issues to USAA:
1. Not valid phone number / address
2. Wrong title for Australian eTA processing office
3. Payments to Australian gov't are in AUD not USD
Stating there's NO WAY this is anything but a scam. I blocked my cc# immediately to prevent additional fraudulent charges and ordered a new card the next day
Also notified the US State Dept but they said that they cannot do anything with just my passport # as passports are chipped. Confirmed that I 'may want' a new CC#
Took USAA less than a day to reverse the charges.
Love my bank!
I needed eTAs for both Australia and New Zealand so I went online to get them. NZ was instantly. The other site was represented as Australian Gov't so I requested eTA. Got an email to call immediately regarding any concerns but the phone number (310-694-0338) isn't a working number. Then I looked up the physical address and it's wrong. So I tried to stop the charge but USAA said I had to dispute it once it was "processed." Hours later I got an email stating "Australian High Council" issued eTA "7799956415606." So I went onto the Australia Gov't Department of Home Affairs website who stated that number is not valid but my REAL number is still valid. Reported following issues to USAA:
1. Not valid phone number / address
2. Wrong title for Australian eTA processing office
3. Payments to Australian gov't are in AUD not USD
Stating there's NO WAY this is anything but a scam. I blocked my cc# immediately to prevent additional fraudulent charges and ordered a new card the next day
Also notified the US State Dept but they said that they cannot do anything with just my passport # as passports are chipped. Confirmed that I 'may want' a new CC#
Took USAA less than a day to reverse the charges.
Love my bank!