Lstansbury
Recycles dryer sheets
If you are like me, and have used Wayfair for fairly decent furniture deals in order to save money? BEWARE.
They've had my $1500 since November 2023, and just randomly changed the delivery date to mid-April. It was going to be late January. SIX MONTHS.
1. Not only did they not notify me by email (I was just checking on the delivery date since we were getting close, within the week)... the customer service excuse was "Oh well, sometimes the manufacturer doesn't deliver on time, and now it's on back order."
It wasn't labeled back order when I ordered it!
2. When I tried to leave a review on another large item, I purchased in November, there was no link for me to click to leave one. It's been 60 days since the purchase and delivery. When I asked about that issue, the response was "oh well, we don't know why - the link should be there."
When I asked customer service to ask someone else who might know? She said, "Oh, just wait another 30 days, maybe it will show up."
This is unbelievable. Now I'm starting to see bad reviews about their customer service in various places. Too late for me.
I'm not on X/Twitter anymore, so I didn't have anywhere to post a bad review warning except here!
Heads up everyone -- watch out for Wayfair!
They've had my $1500 since November 2023, and just randomly changed the delivery date to mid-April. It was going to be late January. SIX MONTHS.
1. Not only did they not notify me by email (I was just checking on the delivery date since we were getting close, within the week)... the customer service excuse was "Oh well, sometimes the manufacturer doesn't deliver on time, and now it's on back order."
It wasn't labeled back order when I ordered it!
2. When I tried to leave a review on another large item, I purchased in November, there was no link for me to click to leave one. It's been 60 days since the purchase and delivery. When I asked about that issue, the response was "oh well, we don't know why - the link should be there."
When I asked customer service to ask someone else who might know? She said, "Oh, just wait another 30 days, maybe it will show up."
This is unbelievable. Now I'm starting to see bad reviews about their customer service in various places. Too late for me.
I'm not on X/Twitter anymore, so I didn't have anywhere to post a bad review warning except here!
Heads up everyone -- watch out for Wayfair!