No, I thought you were!
The line inside was about 60 feet long and doubled back on the same 60 feet more than a half a dozen times. They had stands with straps connected to them, like at a bank (but much closer together), to keep you from cutting in. So for an hour you were in a mass of humanity, with people within inches of you or touching you in front, behind, and on both sides, the vast majority of whom did not speak English and/or had a cell phone glued to their ears at all times. Sort of like a giant subway in rush hour, I suppose. Not for the claustrophobic or the easily bored, and with all those bodies in close proximity the A/C just couldn't begin to keep up. And then that wasn't enough space so the end of the line went out the door and into the parking lot where I spent the first 15 minutes in 90+ degree heat and direct sun. There was a guard whose sole job was to tell those outside when they could come inside.
After you got through the line, there were about 400-500 chairs, about half filled, with people waiting for their numbers to be called. Such is life in the (once upon a time) big city. I thought they did a great job getting all of us through that line so quickly - - obviously they knew what they were doing though it wasn't much fun.
I am looking forward to moving to Springfield! While it isn't as remote as your location, I suspect that lines will be shorter.