I had to follow up on this one. We ordered a Saatva approx 10 months ago. Didn't think the Plush firm was firm enough, so within the 120 days got a Firm. No charge, they switched out the mattress. Now, we are 8 months into the Firm, flipped it and I cannot sleep on it. Way too firm. Maybe my body changed. I kept thinking, ****, now we have to spend another $2K on a mattress that's softer.
Then, I called Saatva and explained our dilemma. They didn't even question my reason the mattress was not working. NO CHARGE, they are sending new mattresses. This time two extra large singles that make up a king size. DH has Plush Firm, I have Soft. I've never experienced customer service like this. No delivery charge, nothing. Arrives in a few days. And if this does not work, the 120 day warranty to replace stands on the new mattresses. Really??