aja8888
Moderator Emeritus
For a while I had to file paper (I was an ex-pat with a lot of foreign stuff).
After I filed 2009 they sent me a CP letter and in the middle of the process they proceeded to lose my entire file. Return, correspondence, everything. I had to provide a new copy of the whole sequence and start over. It didn't resolve until 2012.
I feel your pain. My mess entered the pandemic (2020) and went silent, except for the fine and interest monthly letters. Calling was a waste of time and all offices were closed. Huge mess getting it fixed. Truly an incompetent organization.