travelover
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Mar 31, 2007
- Messages
- 14,328
I've been selling a number of articles on eBay in preparation for moving and have started to run into the statistically predictable customer issues.
The most recent was a guy who said he did not receive his package. I pointed out that the tracking document showed it was delivered. He replied, "yes, but that was my old address". Since the shipping label is printed automatically from his account information, I see myself as blameless. I told him I'd refund to him if it was not forwarded in 10 days (sent 1st class USPS).
Part of me wants to protect my 100% rating and part of me wants to tell these folks to pound sand.
eBay sellers, where do you draw the line?
The most recent was a guy who said he did not receive his package. I pointed out that the tracking document showed it was delivered. He replied, "yes, but that was my old address". Since the shipping label is printed automatically from his account information, I see myself as blameless. I told him I'd refund to him if it was not forwarded in 10 days (sent 1st class USPS).
Part of me wants to protect my 100% rating and part of me wants to tell these folks to pound sand.
eBay sellers, where do you draw the line?