The "quality" of air travel has also degraded significantly -- unless you are in first class or flying a foreign carrier.
I haven't flown since early 2002 just a few months after 9/11 so all I know is what I read in the papers. I have heard the above quote many many times.
So, what is it that foreign airlines do that makes them able to stay in business AND not be a'h*les that the vaunted American Way can't get a handle on?