Katsmeow
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jul 11, 2009
- Messages
- 5,308
I am having a problem with a buyer of an iPhone 4S that I recently sold and I'm at a loss what to do.
I used to sell on eBay a lot but got out of it a few years ago. Recently we moved and our AT&T phones didn't get good service at our new house so we cancelled our AT&T contract and went Verizon. I had bought an iPhone 4S about 6 months earlier so had a hefty early termination fee which I paid. We paid early termination fees on several phones.
I then sold my iPhone 4S on Ebay in the AT&T category. I didn't say anything about unlocking in my listing. Apparently AT&T has recently allowed people to unlock AT&T phones and use them with other carriers but I know nothing about unlocking and said nothing about it in the listing. I limited buyers to US buyers.
Buyer used Buy It Now, paid with Paypal and requested shipment within the US. All of that went fine, and he gave me positive feedback. It was clear since then that he apparently lives in another country but was using a US address and paypal account to pay.
Anyway, shortly after receiving the phone he wrote and asked me if I had paid my bill to AT&T. I wrote back and asked him what he meant and told him I had cancelled my contract with AT&T.
He wrote back a couple of weeks later and said he needed to know the information to unlock the phone, needed to know the number and if my contract was cancelled. He didn't say what number it was that he wanted and I had already told him the contract was cancelled.
So I wrote back, told him I don't know how to unlock the phone and sent him a link to an article I found on the internet about how to get a phone unlocked. That article said basically you have to give AT&T the IMEI number which is found on the phone. I told him how the article said to find it (I have no idea what the number is since I don't have the phone anymore). I again told him I cancelled the contract and that I had paid the full cancellation fee.
I've now gotten a new message from him. This time he says he can't unlock the phone and "the number what you send with the iPhone doesn't work" and he wants to know the information to unlock it and wants all information about the contract.
I was sort of at a loss at that point. I didn't send him any number with the iPhone. The only number with the phone that I know of is whatever shows on the phone settings and he has that information. I don't have a clue how to unlock the phone or even what AT&T's criteria is to unlock the phone and never claimed to know how to unlock or anything about unlocking.
I wrote him and told him I don't know anything about unlocking. I told him that if he gives AT&T the information about the phone such as the IMEI number then AT&T should be able to look it up and see that the contract was cancelled and that I paid the early termination fee. I told him that AT&T has that information and there is nothing more I can add to it.
So he just wrote me back and wants and says that what he needs is the number of the contract and the name of the person who cancelled the contract. I have no idea what he means by the number of the contract. I have no contract number. Maybe he means the phone number of the phone but I have no idea. I've since ported that number to Verizon.
The contract was cancelled by my husband. Of course, the buyer has my name since I sold to him on eBay but he doesn't know my husband's name. Just not sure whether to provide that info or not.
Anyway -- What should I tell him? Do I need to do anything else? Can he do anything? I never told him he could unlock the phone and have no idea why he can't or even what AT&T's criteria is. I really don't want to give him any more information about my contract or my phone number and really there isn't anything more I can add since I don't actually have the phone anymore. I don't really know why he needs to know the name of the person who cancelled the contract but since the buyer has my last name already I guess it wouldn't be a big deal to give him my husband's first name. I guess I am worried that he will ask for a refund but I haven't done anything wrong here, particularly since I never said he could unlock the phone and actually know nothing about unlocking.
I used to sell on eBay a lot but got out of it a few years ago. Recently we moved and our AT&T phones didn't get good service at our new house so we cancelled our AT&T contract and went Verizon. I had bought an iPhone 4S about 6 months earlier so had a hefty early termination fee which I paid. We paid early termination fees on several phones.
I then sold my iPhone 4S on Ebay in the AT&T category. I didn't say anything about unlocking in my listing. Apparently AT&T has recently allowed people to unlock AT&T phones and use them with other carriers but I know nothing about unlocking and said nothing about it in the listing. I limited buyers to US buyers.
Buyer used Buy It Now, paid with Paypal and requested shipment within the US. All of that went fine, and he gave me positive feedback. It was clear since then that he apparently lives in another country but was using a US address and paypal account to pay.
Anyway, shortly after receiving the phone he wrote and asked me if I had paid my bill to AT&T. I wrote back and asked him what he meant and told him I had cancelled my contract with AT&T.
He wrote back a couple of weeks later and said he needed to know the information to unlock the phone, needed to know the number and if my contract was cancelled. He didn't say what number it was that he wanted and I had already told him the contract was cancelled.
So I wrote back, told him I don't know how to unlock the phone and sent him a link to an article I found on the internet about how to get a phone unlocked. That article said basically you have to give AT&T the IMEI number which is found on the phone. I told him how the article said to find it (I have no idea what the number is since I don't have the phone anymore). I again told him I cancelled the contract and that I had paid the full cancellation fee.
I've now gotten a new message from him. This time he says he can't unlock the phone and "the number what you send with the iPhone doesn't work" and he wants to know the information to unlock it and wants all information about the contract.
I was sort of at a loss at that point. I didn't send him any number with the iPhone. The only number with the phone that I know of is whatever shows on the phone settings and he has that information. I don't have a clue how to unlock the phone or even what AT&T's criteria is to unlock the phone and never claimed to know how to unlock or anything about unlocking.
I wrote him and told him I don't know anything about unlocking. I told him that if he gives AT&T the information about the phone such as the IMEI number then AT&T should be able to look it up and see that the contract was cancelled and that I paid the early termination fee. I told him that AT&T has that information and there is nothing more I can add to it.
So he just wrote me back and wants and says that what he needs is the number of the contract and the name of the person who cancelled the contract. I have no idea what he means by the number of the contract. I have no contract number. Maybe he means the phone number of the phone but I have no idea. I've since ported that number to Verizon.
The contract was cancelled by my husband. Of course, the buyer has my name since I sold to him on eBay but he doesn't know my husband's name. Just not sure whether to provide that info or not.
Anyway -- What should I tell him? Do I need to do anything else? Can he do anything? I never told him he could unlock the phone and have no idea why he can't or even what AT&T's criteria is. I really don't want to give him any more information about my contract or my phone number and really there isn't anything more I can add since I don't actually have the phone anymore. I don't really know why he needs to know the name of the person who cancelled the contract but since the buyer has my last name already I guess it wouldn't be a big deal to give him my husband's first name. I guess I am worried that he will ask for a refund but I haven't done anything wrong here, particularly since I never said he could unlock the phone and actually know nothing about unlocking.