We purchased a 32" LCD TV for our bedroom less than 2 months ago. Saturday night it would not turn on; neither the remote nor the button on the tv worked. I looked up some tips online and they said that there is frequently a lockout problem with this brand (Westinghouse) so we tried unplugging and replugging and still nothing.
Best Buy has a 30 day return policy, so I told my husband that I thought his trip to the store yesterday afternoon was a wasted effort. I already knew from the Westinghouse information that we would most likely have to ship the TV back for repairs at our expense.
Had to eat crow when he reported that the manager told him that he could bring the TV back to Best Buy, they would ship it back and if it was unrepairable, we could get a new TV. They were pretty sure that something was "fried". (Their word.)
This morning, he takes the TV back to Best Buy to the Geek Squad, and they tell him that it's too big for them to ship and we'll have to do it. He told them what the manager told him yesterday, they called her, she agreed that she did in fact tell him that, and they proceeded to give us a new TV.
Based on the horror stories I've heard about Best Buy's customer service, I'm really impressed with how they handled this.
Now, my only concern is that we've got another lemon on our hands. I hope not, because this TV has the best HD picture I think I've ever seen.
Best Buy has a 30 day return policy, so I told my husband that I thought his trip to the store yesterday afternoon was a wasted effort. I already knew from the Westinghouse information that we would most likely have to ship the TV back for repairs at our expense.
Had to eat crow when he reported that the manager told him that he could bring the TV back to Best Buy, they would ship it back and if it was unrepairable, we could get a new TV. They were pretty sure that something was "fried". (Their word.)
This morning, he takes the TV back to Best Buy to the Geek Squad, and they tell him that it's too big for them to ship and we'll have to do it. He told them what the manager told him yesterday, they called her, she agreed that she did in fact tell him that, and they proceeded to give us a new TV.
Based on the horror stories I've heard about Best Buy's customer service, I'm really impressed with how they handled this.
Now, my only concern is that we've got another lemon on our hands. I hope not, because this TV has the best HD picture I think I've ever seen.
