FindingForward
Recycles dryer sheets
- Joined
- Aug 3, 2020
- Messages
- 282
Hi all: lurking for a long time & enjoying all the interesting threads and advice. Can't believe THIS is the post I choose to be my first, lol, but couldn't resist chiming in as I loved the previous WM grocery site - so simple and user friendly.
I may have missed an earlier poster sharing this, but if not, and anyone who didn't get a survey may be interested in sharing feedback, the WM service rep advised me to email all comments directly to the team responsible for this lovely new online "experience" appsupport@wal-mart.com.
(Hope I'm not violating forum rules by sharing address: if so, moderator, please delete.)
While these are all "first world" problems, it was annoying to see all my favorites wiped out. I order the same stuff weekly and it's quite a big list. Used to just scroll thru a few pages from top nav showing all my regulars and click to add. Now have to manually enter every item in search, scroll thru all the options to find size/brand/flavor, then manually add to cart. Cumbersome: wish they could have migrated customer favorites over.
Another weird thing: the site moved a $2 item from curbside to shipping and proceeded to automatically charge me for shipping without asking. Cost exceeded item's price. I caught it and manually removed item before approving order, but it could have easily been missed.
I may have missed an earlier poster sharing this, but if not, and anyone who didn't get a survey may be interested in sharing feedback, the WM service rep advised me to email all comments directly to the team responsible for this lovely new online "experience" appsupport@wal-mart.com.
(Hope I'm not violating forum rules by sharing address: if so, moderator, please delete.)
While these are all "first world" problems, it was annoying to see all my favorites wiped out. I order the same stuff weekly and it's quite a big list. Used to just scroll thru a few pages from top nav showing all my regulars and click to add. Now have to manually enter every item in search, scroll thru all the options to find size/brand/flavor, then manually add to cart. Cumbersome: wish they could have migrated customer favorites over.
Another weird thing: the site moved a $2 item from curbside to shipping and proceeded to automatically charge me for shipping without asking. Cost exceeded item's price. I caught it and manually removed item before approving order, but it could have easily been missed.
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