I scheduled my suv for 2 recalls at my local dealership. I work so they sent a valet driver to pick it up at 8:30AM. Heard nothing all day long and the tracking link they sent showed my vehicle didn't move until 2:30PM. Finally got hold of my service rep and he said they were closing soon and it wasn't done yet. When I started to question why it was taking so long I was told there were 30 cars in front of me...I made the appointment 2 weeks before. I got a coworker to drop me off and it still wasn't done. I got out of there a little after 6PM. Yesterday I noticed that my floor mat on the passenger side where they had been working was pulled up. When I went to straighten it out, I found that they had cracked one of the hard plastic panels in the foot area. You can see where they tried to glue the panel. Now I have to take it back to the dealer because they can't believe that one of their mechanics would do that.