Tallman4123
Recycles dryer sheets
- Joined
- Aug 15, 2014
- Messages
- 141
This morning I opened MS Excel to do my monthly updates to our investments and budgets and ALL my MS documents are gone!
I have a MacBook Air and use MS Office 2011. About three weeks ago I updated my operating system to High Sierra. I noticed that after I did this OS update, when I would alter and then save an Excel document, I would get a pop-up box that said Excel has experienced a problem and must shut down. I'd click "OK" and the application would close. However, when I reopened the application, the changes I had made to the document would still be saved. To state the obvious, I guess I should have realized there was a problem, but since my document changes were still being saved, I just ignored it.
And that brings me to this morning...all my docs and folders (Excel, Word, etc.) are gone. My Download folder is still there and I can open documents in this folder, but all my other folders and docs are gone. FWIW, I've been away and hadn't used my laptop in a week before this morning.
I have tried restarting my laptop in Safe Mode, made sure my iCloud account is up-to-date and tried AutoRecovery. None of this worked. When Googling the issue, there are many complaints about High Sierra having a negative effect on MS Office performance, but I haven't found anything useful about files and folders completely disappearing. Some comments suggest trying to uninstall High Sierra, but I consider that a last resort, because I'm concerned that if I do this and it doesn't work, I'll have lost any chance to recover the files.
I'd appreciate any thoughts or suggestions!
Signed, A Progressively Panicking Tallman
I have a MacBook Air and use MS Office 2011. About three weeks ago I updated my operating system to High Sierra. I noticed that after I did this OS update, when I would alter and then save an Excel document, I would get a pop-up box that said Excel has experienced a problem and must shut down. I'd click "OK" and the application would close. However, when I reopened the application, the changes I had made to the document would still be saved. To state the obvious, I guess I should have realized there was a problem, but since my document changes were still being saved, I just ignored it.
And that brings me to this morning...all my docs and folders (Excel, Word, etc.) are gone. My Download folder is still there and I can open documents in this folder, but all my other folders and docs are gone. FWIW, I've been away and hadn't used my laptop in a week before this morning.
I have tried restarting my laptop in Safe Mode, made sure my iCloud account is up-to-date and tried AutoRecovery. None of this worked. When Googling the issue, there are many complaints about High Sierra having a negative effect on MS Office performance, but I haven't found anything useful about files and folders completely disappearing. Some comments suggest trying to uninstall High Sierra, but I consider that a last resort, because I'm concerned that if I do this and it doesn't work, I'll have lost any chance to recover the files.
I'd appreciate any thoughts or suggestions!
Signed, A Progressively Panicking Tallman