CRLLS
Thinks s/he gets paid by the post
This is a venting. I have no problem with the ATT (Yahoo) email itself. It works just fine, mostly. I have a problem with receiving emails from one person, and only them. His e-Mail goes directly to the Webmail's Spam folder. No matter what I do, I cannot fix it. I have setup a filter that is supposed to automatically move it to my Inbox. That didn't work. Remove the filter and still goes to the Spam folder.
I usually use Outlook as an email client and his emails show up in the Outlook "Bulk Mail" folder. If I set up a rule in Outlook to put all emails from him to my inbox, it still shows up in my "bulk" folder.
I went to the ATT customer service Chat. That chat was elevated twice to higher ups. The only thing they would recommend is a service subscription of $15 per month. I told him I would not pay for solving what I believe is an ATT internal issue. At last he gave me the Customer Service telephone number to call.
I called that number and spoke to a customer service person. After retelling my issue she could not solve my issue, but gave me 3 places I might go that possibly solve my problem. 1)A website (nothing there to help); 2)a phone number to their their Digital Assistance Center (no help their either. All they can do is reset passwords; 3) a phone number for their Connect Tech group.
I called the Connect Tech center and the first thing I got after entering my phone number was an automated reply that I don't have a paid service agreement. WTF? Why do I need a service agreement to fix their email account from mistakenly putting emails from a specific sender into my spam folder? I went thru their automated menu and finally got a live person. He listened to my story and said they would have a tech immediately start to work on it. All I needed to do was sign up for a $15 per month, minimum 12 month contract. Again? After considerable pushing back on my part, he offered a one time fee of $49 to fix this one problem. I declined.
Such a lack of service for a ~20 year customer. I will probably switch to a Gmail account and ditch ATT come the new year. Now that I have vented, I still don't feel any better
I usually use Outlook as an email client and his emails show up in the Outlook "Bulk Mail" folder. If I set up a rule in Outlook to put all emails from him to my inbox, it still shows up in my "bulk" folder.
I went to the ATT customer service Chat. That chat was elevated twice to higher ups. The only thing they would recommend is a service subscription of $15 per month. I told him I would not pay for solving what I believe is an ATT internal issue. At last he gave me the Customer Service telephone number to call.
I called that number and spoke to a customer service person. After retelling my issue she could not solve my issue, but gave me 3 places I might go that possibly solve my problem. 1)A website (nothing there to help); 2)a phone number to their their Digital Assistance Center (no help their either. All they can do is reset passwords; 3) a phone number for their Connect Tech group.
I called the Connect Tech center and the first thing I got after entering my phone number was an automated reply that I don't have a paid service agreement. WTF? Why do I need a service agreement to fix their email account from mistakenly putting emails from a specific sender into my spam folder? I went thru their automated menu and finally got a live person. He listened to my story and said they would have a tech immediately start to work on it. All I needed to do was sign up for a $15 per month, minimum 12 month contract. Again? After considerable pushing back on my part, he offered a one time fee of $49 to fix this one problem. I declined.
Such a lack of service for a ~20 year customer. I will probably switch to a Gmail account and ditch ATT come the new year. Now that I have vented, I still don't feel any better