I had no understanding of hospice care until my father grew very ill and his doctor recommended it. Like anything else I'm sure it depends on the specific people working there but the one where my father was - in a little town in NC - was amazing. Not only did they have wonderful, compassionate staff, they had volunteers who would come in and spend hours with people who had no family in the area. They had a fully-stocked kitchen - appliances, cookware, tableware, refrigerator, microwave, dishwasher - open to any family members of a resident.
The wall calendar on the wall had two names written in for each day - the names belonged to different families in the area. People would sign up to bring a lunch or a dinner for about 8 people which would cover the family members of the people in hospice who happened to be there at meal times. Meals were labeled, dated, and had cooking or reheating instructions. I looked - Christmas day had people signed up for both meals.
After my mom passed away, one of the volunteers called my dad twice a week for a month just to check in on how he was getting along.
If every hospice is like that, I don't know why anyone would not jump on it if they could. It was a true blessing to our family, who wasn't even from the area, but they treated us like old friends.