Crazy Verizon method to update card expiration

[NameTaken2]

Gonna blow off some steam:
Got replacement Credit/Debit cards with new expiration dates and CVV2.
Updated Verizon Fios autopay CC expiration date and CVV2 -no problem.
Update for Verizon Wireless autopay debit card can not be done independently online. Required calling a rep to confirm, then working w/them to cancel the card (AND autopay), then enter SAME card with new date and CVV2, then rep had to restart autopay!
AutoPay restarts 12/27, but a payment due 12/16. They said it should have the autopay discount -we'll see.
The rep entered notes in my acct to ensure I'm refunded if there's an issue -which of course would require another call to straighten out.

Rep agreed this was an annoying and unusual requirement to simply update a card expiration date, and they agreed to enter my feedback.

 

[braumeister]

I've never had to do that, and I have many accounts on autopay. As long as the card number remains the same, they automatically update it to the new expiration date.

 

[NameTaken2]

I've never had to do that, and I have many accounts on autopay. As long as the card number remains the same, they automatically update it to the new expiration date.

Are you using a debit card for any autopays?
That's the only difference with this, but don't know why it would change the update process.
Never run into this either -that's why it blew my mind b/c Verizon wants everyone paying by debit card (related discount) then uses an update process that ties up reps and customer to process every card update(?)

 

[braumeister]

Are you using a debit card for any autopays?

No, mine are on credit cards.

 

[audreyh1]

I’ve had to update my expiration date with several merchants where I have autopay set up.

 

[Texas Proud]

I have had both.... some updated automatically and some I had to update when they sent a note saying they did not get paid...


Not sure why things are different... but now will go update when I get my new card next year...