My personal experience from just last week would contradict this statement. We had a rock fly up while on the freeway, cracking our windshield to the point where it had to be replaced. Amica worked with Safelite to come out and replace the windshield...and we were then presented with a bill for $100 (the anount of our deductible). We have a standard Amica dividend auto policy, and there is nothing either in writing or communicated verbally about any waived deductible, nor was any option offered to us for this.
Interesting because our experience was identical except for cost. Traveling over pass in snowstorm, rock hit window frame. Started as a short 3 in crack but by time return home two days later over a foot. Took unit into Satellite repair since it had to be done in their shop to recalibrate the safety devices after install.
Cost--zero. But our claim was in WA state.
Who would have expected so much variations between jurisdictions.
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