Katsmeow
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jul 11, 2009
- Messages
- 5,308
I wonder if anyone has had a similar experience with Home Depot and, if so, what you did.
We recently sold our house, including the refrigerator. We moved into our new house last Monday. In preparation for moving in, I ordered a fairly expensive LG refrigerator online (about $3k) from Home Depot for delivery on the 11th.
Home Depot says online that major appliances are non-returnable and should be refused if defective. However, defects can be reported within I think 47 hours.
Refrigerator arrives last Monday. Delivery people call me outside and point out that the handle is dented. There is also another small dent. They say it will be replaced and they can leave the damaged one as a loaner. The delivery people tell me that they have a lot of new people at the warehouse and they don't know how to use the forklift and they have been seeing a lot of damaged appliances.
About that time, the deliveryman notices that the electrical cord has been cut off and is missing! This is incredibly weird as the cut off part of the cord is not in the box and the box doesn't appear to be damaged. In other words, it looks it must have been cut off before the refrigerator was even boxed.
The deliveryman tells me about a customer that it took 3 tries before she received an undamaged refrigerator.
So -- delivery is rescheduled for last Friday. Of course, we have no old refrigerator to use in the meantime. Not wanting to give any more money to Home Depot, we go to Lowe's and spend a little over $200 for a small refrigerator (we will keep it an use it as a drinks refrigerator in another part of the house).
Friday arrives and when they bring the new refrigerator, I go outside to check it before it even comes in the house. I am chatting with the delivery guy about what happened Monday and he comments that I should not accept a defective one as a loaner. He unboxes the refrigerator and it has two huge dents in the side as well as a small dent on the front. Taking his advice, I reject the refrigerator. He tells me that they are seeing a lot of problems with damaged appliances due to poorly trained people in the warehouse.
So -- right now I am waiting to talk to Home Depot on Monday. I expect that they will want to redeliver another one a few days later next week.
On the one hand, I do want the refrigerator. I can get it elsewhere (it was actually a little cheaper at Costco but Home Depot could get it to me on the 11th and Costco couldn't commit to that).
Home Depot on its web page FAQ says you can't cancel an order that has been processed. At this point, I have no faith in Home Depot delivering me one that is not damaged given what both sets of delivery drivers have said. Has anyone experienced this kind of thing with Home Depot? If so, has anyone been able to cancel an order under these circumstances?
Has anyone been able to get any relief at all (I am still irritated I had to spend over $200 to get a small refrigerator just to tide me over until I got the new one).
We recently sold our house, including the refrigerator. We moved into our new house last Monday. In preparation for moving in, I ordered a fairly expensive LG refrigerator online (about $3k) from Home Depot for delivery on the 11th.
Home Depot says online that major appliances are non-returnable and should be refused if defective. However, defects can be reported within I think 47 hours.
Refrigerator arrives last Monday. Delivery people call me outside and point out that the handle is dented. There is also another small dent. They say it will be replaced and they can leave the damaged one as a loaner. The delivery people tell me that they have a lot of new people at the warehouse and they don't know how to use the forklift and they have been seeing a lot of damaged appliances.
About that time, the deliveryman notices that the electrical cord has been cut off and is missing! This is incredibly weird as the cut off part of the cord is not in the box and the box doesn't appear to be damaged. In other words, it looks it must have been cut off before the refrigerator was even boxed.
The deliveryman tells me about a customer that it took 3 tries before she received an undamaged refrigerator.
So -- delivery is rescheduled for last Friday. Of course, we have no old refrigerator to use in the meantime. Not wanting to give any more money to Home Depot, we go to Lowe's and spend a little over $200 for a small refrigerator (we will keep it an use it as a drinks refrigerator in another part of the house).
Friday arrives and when they bring the new refrigerator, I go outside to check it before it even comes in the house. I am chatting with the delivery guy about what happened Monday and he comments that I should not accept a defective one as a loaner. He unboxes the refrigerator and it has two huge dents in the side as well as a small dent on the front. Taking his advice, I reject the refrigerator. He tells me that they are seeing a lot of problems with damaged appliances due to poorly trained people in the warehouse.
So -- right now I am waiting to talk to Home Depot on Monday. I expect that they will want to redeliver another one a few days later next week.
On the one hand, I do want the refrigerator. I can get it elsewhere (it was actually a little cheaper at Costco but Home Depot could get it to me on the 11th and Costco couldn't commit to that).
Home Depot on its web page FAQ says you can't cancel an order that has been processed. At this point, I have no faith in Home Depot delivering me one that is not damaged given what both sets of delivery drivers have said. Has anyone experienced this kind of thing with Home Depot? If so, has anyone been able to cancel an order under these circumstances?
Has anyone been able to get any relief at all (I am still irritated I had to spend over $200 to get a small refrigerator just to tide me over until I got the new one).