ERD50
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This sounds like another challenge for Tesla. I think it is clear that most of the Tesla customers to date are 'fans' of the company or EVs in general, and are likely to be pretty tolerant of most problems. And unlikely to complain about some things (like range), because they knew what they were getting into before they plunked down the big bucks.
But as Telsa tries to expand into a broader market, and at a lower price point, those customers won't be so tolerant. Can Tesla meet/exceed expectations in service? And how much will it cost them to develop this support infrastructure?
Seems like some customers in Norway are not so thrilled, and Tesla is spending money on the problem. Maybe this is just to address the higher volume of Model 3s coming to Norway? But are these costs baked into the stock price, or will they put more strain on margins?
https://finance.yahoo.com/news/tesla-doubled-staff-norway-last-134124030.html
But as Telsa tries to expand into a broader market, and at a lower price point, those customers won't be so tolerant. Can Tesla meet/exceed expectations in service? And how much will it cost them to develop this support infrastructure?
Seems like some customers in Norway are not so thrilled, and Tesla is spending money on the problem. Maybe this is just to address the higher volume of Model 3s coming to Norway? But are these costs baked into the stock price, or will they put more strain on margins?
https://finance.yahoo.com/news/tesla-doubled-staff-norway-last-134124030.html
-ERD50(Bloomberg) -- Tesla Inc. doubled service staff in Norway last year, seeking to address customer frustration at service delays in one of its top markets before delivering the new Model 3, a company spokesman confirmed on Saturday.
Tesla’s operations in Norway are closely watched, as the country has the world’s highest number of electric cars per inhabitant thanks to generous government incentives for low-emission vehicles. The Nordic country has become the California-based carmaker’s third-biggest market. But capacity shortages at the firm resulting in long service queues have frustrated customers.
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