I've had a Vanguard account for nearly 30 years and have kept significant sums at that institution. In recent years, I've had these wonderful experiences:
1. After clearly labeling the check and the letter that accompanied it with the proper account number, they deposited an IRA deposit into the wrong account.
2. They pushed heavily to get me to switch to a brokerage account (from a mutual fund account) but barely mentioned that 1099's would arrive much later than they had historically. This year I got my 1099's around Feb. 17th.
3. Yesterday, I tried to log in multiple times (and kept getting automatically logged out by their site) and still am not sure if various trades I initiated actually executed, but from the emails I received yesterday I don't think so.
4. So I tried to log in last night and their site hadn't updated for the day.
5. So I tried to log in just now, and their site wouldn't even send me two-step authentication code (via text) that usually arrives immediately.
Anyone else not finding Vanguard to be the same model of great service they used to be?
1. After clearly labeling the check and the letter that accompanied it with the proper account number, they deposited an IRA deposit into the wrong account.
2. They pushed heavily to get me to switch to a brokerage account (from a mutual fund account) but barely mentioned that 1099's would arrive much later than they had historically. This year I got my 1099's around Feb. 17th.
3. Yesterday, I tried to log in multiple times (and kept getting automatically logged out by their site) and still am not sure if various trades I initiated actually executed, but from the emails I received yesterday I don't think so.
4. So I tried to log in last night and their site hadn't updated for the day.
5. So I tried to log in just now, and their site wouldn't even send me two-step authentication code (via text) that usually arrives immediately.
Anyone else not finding Vanguard to be the same model of great service they used to be?