DW called me yesterday on her way home from NY state. Her car died on the interstate in the middle of nowhere. Contacted our roadside assistance service and they were great about sending a tow truck right out but said they would only take it to the nearest repair shop, period. OK, but the nearest repair shop was some two-bit place in a two-bit town, so I called them and they guy said he was "pretty sure they could take a look at it before the end of the week, but we should expect any repair to take at least a couple of weeks."
Unbelievable. But as it turned out, the tow truck driver was a wonderful young man who immediately decided on his own that he would take her car to the nearest Honda dealer, which was another 20 minutes away. Fantastic! And then he also took her to a good hotel where she could spend the night. Needless to say, he got an outstanding tip.
I drove up there, spent the night in the hotel and drove her home this morning. Her car is in good hands and we'll go back to pick it up whenever it's ready.