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Old 08-14-2019, 07:46 AM   #61
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The one thing I have never understood is seeing people with full to overflowing carts using the self-scan station, taking several times as long as if they had used a regular line. Even when the regular lines are empty. I see this at least weekly, and just mark it up as one of those little mysteries of life.
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Old 08-14-2019, 08:40 AM   #62
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I LOATHE self-checkout. We've quit using Albertson's and Walmart Neighborhood Market because of their push to self-checkouts.

IF the system would allow me to scan like a cashier and eliminate the scale, maybe... just let me use the equipment in an empty cashier lane.


Also our local stores still hire mentally handicapped people as grocery baggers. Gives them a job.

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Old 08-14-2019, 08:42 AM   #63
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In some stores we may have more experience than the cashier. But there are limited numbers of employees, so we go the self-checkout route if we have 10-20 items.
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Old 08-14-2019, 08:44 AM   #64
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Old 08-14-2019, 08:53 AM   #65
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Will use them if I don't have too many items. If I have a lot of produce (with a lot of weighing), then will use cashier. Our local Wally World has recently renovated their checkout area and they have about 10 self-scan stations on each end of the store with a few traditional cashiers in the middle. Although I rarely go there on the weekends, during the week, there is usually isn't a wait at either choice.
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Old 08-14-2019, 08:54 AM   #66
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self checkout is great until you get an idiot in front of you
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Old 08-14-2019, 09:14 AM   #67
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Trolleys.... sounding very Brit there Alan!
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to confuse things further, some americans call the trolleys "baskets" instead of carts.
Looks like I’ve “gone native” already.

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The one thing I have never understood is seeing people with full to overflowing carts using the self-scan station, taking several times as long as if they had used a regular line. Even when the regular lines are empty. I see this at least weekly, and just mark it up as one of those little mysteries of life.
That’s exactly why our 2 stores only allow baskets in the self check area. They also don’t have “10 items or less “ cashier lanes.
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Old 08-14-2019, 09:26 AM   #68
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I never use self check. No discount for using one.
It's a bit like the credit card situation... everyone pays higher prices so the store can pay CC fees, but cash customers pay more by not getting CC perks. Here, everyone gets lower prices through reduced labor costs, but only self check customers 'pay more' by giving away their labor.

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IF the system would allow me to scan like a cashier and eliminate the scale, maybe... just let me use the equipment in an empty cashier lane.
Right, they give you sub-standard equipment because they're not paying your hourly rate, hehe!
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Old 08-14-2019, 09:30 AM   #69
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Our HEB created a”large pool” of self checkouts cordoned off together - 9 registers I think. There is a gatekeeper at the entrance to point to an unused register or have you wait. They also solicit customers to use the self checkout when not busy.

This seems to be working very well. Rarely a wait. And the gatekeeper is available for assistance or can call for assistance.

Even though I often have more than the 10 items suggested, they wave me in anyway if not busy, and it’s often not at the hours I visit.
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Old 08-14-2019, 09:32 AM   #70
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It's a bit like the credit card situation... everyone pays higher prices so the store can pay CC fees, but cash customers pay more by not getting CC perks. Here, everyone gets lower prices through reduced labor costs, but only self check customers 'pay more' by giving away their labor.
Except that I get the benefit of less time - almost never a wait like the manned registers, and I get to pack my groceries exactly how I like, which is quite important to me. So I like the trade off.
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Old 08-14-2019, 09:42 AM   #71
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For a small amount of items I always do it myself.
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Old 08-14-2019, 09:52 AM   #72
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I avoid them whenever possible, except if I have only a couple items and am really in a hurry. I have no desire to be their unpaid labor and contribute to job losses.
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Old 08-14-2019, 10:13 AM   #73
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I’m all for it, I hope customers don’t ruin it for the rest of us by stealing merchandise.

A local grocery store offered self checkout and removed it after a few months. I asked why and they claimed it was due to pilferage, I suspect the (surly senior) cashiers union did it in. Never liked that store anyway...

an article just for this topic "
I've mastered the art of stealing from self-checkout lines
"Empowered by the rationalization of scamming a morally-corrupt corporation — along with the ease and the thrill of scoring some epic savings — I became a master of stealing from self-checkout. The techniques are simple enough, with risk of getting caught pretty minimal if all the right precautions are taken. Thankfully, automation makes shoplifting a pleasantly streamlined process."

https://therooster.com/blog/master-a...-self-checkout
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Old 08-14-2019, 10:18 AM   #74
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I'm waiting for the day when the minute I add an item to my cart it rings up the price, and at the end of the shopping trip I just walk out the door, all paid up.


Until then, I also loathe using the self-checkout. I used to work in a grocery store, so maybe that influences my attitude of 'I'm not getting paid for that'. But I'm so klutzy that they are slower for me than waiting in line. I often need help from the gatekeeper, who often are slow in arriving. And then there is the robots versus employees argument.
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Old 08-14-2019, 10:19 AM   #75
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I like and use self-checkout. I loathe people who use it with crazy-full shopping carts during busy times. There should be enforced item limits like on “express lanes”.
Until recently, I did most of my grocery shopping at the Walmart supercenter a mile from my house. I'd always use the self-checkout, even with a full cart, but I'd go in the morning. Much more efficient than trying to use their one open regular cashier. But I didn't shop there during busy times.

What I loathed were the people with express lane worthy # of items, who automatically went to the couple of self checkouts that were meant to accommodate people with fuller carts. All the small self checkouts would be empty, and I'd have to wait for the idjuts with their 6 or less small items to check out...extremely slowly. Going to the one open cashier wasn't much of an option, considering the line of people there, most of them with express lane worthy # of items who refuse to use self checkouts.

However, to their credit, Walmart recently installed more self checkouts, many of them with regular belts for people with full shopping carts. Just in time for me to switch my grocery shopping to our new Meijer.

Meijer self checkouts don't handle a full cart well. Unlike Walmart, theirs locks up if you ever try to take a bag off when the platform scale is full. So I've taken to using their regular registers. They have several open, plus baggers! But at most other stores that have self checkouts, I'll use them.
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Old 08-14-2019, 10:41 AM   #76
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Originally Posted by braumeister View Post
The one thing I have never understood is seeing people with full to overflowing carts using the self-scan station, taking several times as long as if they had used a regular line. Even when the regular lines are empty. I see this at least weekly, and just mark it up as one of those little mysteries of life.
Probably they got tired of the baggers smashing bread and other stuff, and would prefer to pack it themselves. Or one of the other reasons given in this thread. Doesn't have to be a mystery, just read the thread.
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Old 08-14-2019, 10:54 AM   #77
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Has anyone ever found them to be faster?
It is sometimes faster.

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Do I get a discount for checking and bagging my own stuff?
I don't. I have no idea if you do, although I doubt it.

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Do you use or actually like self-check lines?
I have used them. I prefer not to.
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Old 08-14-2019, 10:59 AM   #78
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At the checkout I recently saw a sign for "Apple Pie" and thought, wow, do we really need yet another Apple product here?
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Old 08-14-2019, 11:48 AM   #79
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I'm waiting for the day when the minute I add an item to my cart it rings up the price, and at the end of the shopping trip I just walk out the door, all paid up.
As you probably know, “the day” is already here in 18 Amazon Go stores in 4 major cities - they’re small checkout free grocery stores.

https://www.theguardian.com/business...blic-on-monday

https://www.amazon.com/b?node=16008589011
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Old 08-14-2019, 12:05 PM   #80
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As you probably know, “the day” is already here in 18 Amazon Go stores in 4 major cities.

https://www.theguardian.com/business...blic-on-monday

https://www.amazon.com/b?node=16008589011
I'm mildly baffled by the shift in technology to use cameras and AI to "guess" what you put in your cart based on where you were standing in the store.
Vs. the already decades old forecast of the future in the IBM RFID checkout commercial:

Or this one from Fujitsu
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