I had to contact Fido last night (about 8:00 ET) for the first time in several moinths. In the past, I would always get a representative to answer almost immediately (15 seconds or so). All the major money magazines were also praising them in their ratings
Last night, I was on hold for about 15 minutes before I hung up. I tried their Instant Messaging feature. Again, it had been my experience that a rep would greet me almost before I could finish typing my question. But not last night. Almost 10 minutes before someone connected on the other end.
Any similar experiences? Were there any major layoff announcements for them in the news?
Last night, I was on hold for about 15 minutes before I hung up. I tried their Instant Messaging feature. Again, it had been my experience that a rep would greet me almost before I could finish typing my question. But not last night. Almost 10 minutes before someone connected on the other end.
Any similar experiences? Were there any major layoff announcements for them in the news?