Orchidflower
Thinks s/he gets paid by the post
- Joined
- Mar 10, 2007
- Messages
- 3,323
Computer crashed again and Dell is trying to sell me a disc called PC Tune-Up now for "optimization" of my computer. They really pushed this in each conversation I had with them during this crash repair this weekend--just like they pushed me to buy Spy Sweeper during another crash, which I did. And just like another rep after a computer crash this year told me I just "HAD to purchase" Malwarebytes for the health of my computer, which I also did. (OK, you can start thinking s-u-c-k-e-r now.)
I purchased both Spy Sweeper and Malwarebytes--assuming Dell tech reps knew more than I did about Dell computers--only to be told this last crash that I definitely should NOT put them on my computer as they would interfere and actually CAUSE them to crash. Therefore, the Spy Sweeper and Malwarebytes discs are sitting around being unused = a loss approximately of $75 for these 2 discs.
Having been in sales for years, I realize Dell now is just trying to make money off me and no longer trust their judgment on anything; so, I didn't get sucked into purchasing the PC Tune-Up from them.
What bothers me is that--since I, obviously, can't trust the Dell tech reps to give me honest and true guidance--how will I know what is worth the money and what isn't?
Frankly, I am really disappointed with Dell's philosophy which appears to be just to suck so much money out of their repair contract folks (like me) so much as possible. Do they really think shooting their credibility is worth the $30+/- you spend for their repair discs is worth it? I guess so. I've lost total faith in the Dell tech reps ever telling me the truth now.
Also, they have definitely kept harping on selling me the costly hardware contract to repair my hard drive (I think it is). If I remember correctly, that little item runs around $350-500 for the life of the computer. I did side-step that sales pitch repeatedly.
**My best idea is to go to a site like PC World or similar to check and see? I'm hoping someone here has a better idea than that.
I purchased both Spy Sweeper and Malwarebytes--assuming Dell tech reps knew more than I did about Dell computers--only to be told this last crash that I definitely should NOT put them on my computer as they would interfere and actually CAUSE them to crash. Therefore, the Spy Sweeper and Malwarebytes discs are sitting around being unused = a loss approximately of $75 for these 2 discs.
Having been in sales for years, I realize Dell now is just trying to make money off me and no longer trust their judgment on anything; so, I didn't get sucked into purchasing the PC Tune-Up from them.
What bothers me is that--since I, obviously, can't trust the Dell tech reps to give me honest and true guidance--how will I know what is worth the money and what isn't?
Frankly, I am really disappointed with Dell's philosophy which appears to be just to suck so much money out of their repair contract folks (like me) so much as possible. Do they really think shooting their credibility is worth the $30+/- you spend for their repair discs is worth it? I guess so. I've lost total faith in the Dell tech reps ever telling me the truth now.
Also, they have definitely kept harping on selling me the costly hardware contract to repair my hard drive (I think it is). If I remember correctly, that little item runs around $350-500 for the life of the computer. I did side-step that sales pitch repeatedly.
**My best idea is to go to a site like PC World or similar to check and see? I'm hoping someone here has a better idea than that.