Car-Guy
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
I usually have high expectations for the services I buy. When I fill out a service providers satisfaction survey, I seldom give anyone the highest marks for simply providing what they are suppose to be providing and what I paid for. Most are okay or acceptable but a few are exceptions from my POV.
Near the bottom of my list is Direct TV support. Fortunately, their system works well for us most of the time, but when we do have problems, I absolutely dread calling in and dealing with their support systems and personnel. I'd much rather call in and argue with my heath insurance provider over a claim, and that's certainly not fun either.
One of the best has been NetFlix's DVD service (not their streaming service). Their DVD service has been outstanding for us. We get 5 or 6 DVD's per month from NetFlix. I drop off a DVD in the mail and two days later (at the most) I have another one in my mail box. Considering the nearest NetFlix distribution center is about 150 miles away and they have to deliver it through the US mail, that seems pretty good to me. Maybe twice in the past few years, we have received a bad or damaged disk. I simply let them know VIA their "easy to use" website and I have a replacement disk in a day or two, with no questions asked. (Says something positive for the US mail too)
Care to share your recent good, bad or ugly service provider experiences?
Near the bottom of my list is Direct TV support. Fortunately, their system works well for us most of the time, but when we do have problems, I absolutely dread calling in and dealing with their support systems and personnel. I'd much rather call in and argue with my heath insurance provider over a claim, and that's certainly not fun either.
One of the best has been NetFlix's DVD service (not their streaming service). Their DVD service has been outstanding for us. We get 5 or 6 DVD's per month from NetFlix. I drop off a DVD in the mail and two days later (at the most) I have another one in my mail box. Considering the nearest NetFlix distribution center is about 150 miles away and they have to deliver it through the US mail, that seems pretty good to me. Maybe twice in the past few years, we have received a bad or damaged disk. I simply let them know VIA their "easy to use" website and I have a replacement disk in a day or two, with no questions asked. (Says something positive for the US mail too)
Care to share your recent good, bad or ugly service provider experiences?
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