Amethyst
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Dec 21, 2008
- Messages
- 12,713
We bought a new car for cash last fall - shopped around for the best Internet price, and took the offer from a dealership 40 miles away. Somehow, I was inveigled into buying an extended warranty. It seemed like a good idea, since we've always kept our cars a long time. I was assured I could get my money back if I changed my mind.
Later, we realized we are unlikely to keep this car past when the 5-year warranty expires. So in mid-December, I contacted the finance manager to request a refund. It took quite a while to get through to him by phone; I kept getting handed off to this or that [-]ignoramus [/-]duty person.
When I finally reached him, he said to send him an email documenting our request for a refund, and that it would take about six weeks to process. (I checked his email address carefully to be sure I typed it correctly).
More than 7 weeks have elapsed, and I emailed the finance manager a couple of days ago to query the status of our refund. He has not responded to my email.
I'm thinking that calling to talk to him will just get me into another run-around loop. Could there be a smarter way to handle this?
Thanks,
Amethyst
Later, we realized we are unlikely to keep this car past when the 5-year warranty expires. So in mid-December, I contacted the finance manager to request a refund. It took quite a while to get through to him by phone; I kept getting handed off to this or that [-]ignoramus [/-]duty person.
When I finally reached him, he said to send him an email documenting our request for a refund, and that it would take about six weeks to process. (I checked his email address carefully to be sure I typed it correctly).
More than 7 weeks have elapsed, and I emailed the finance manager a couple of days ago to query the status of our refund. He has not responded to my email.
I'm thinking that calling to talk to him will just get me into another run-around loop. Could there be a smarter way to handle this?
Thanks,
Amethyst