It is too bad that Zenni gave me better service than my local $500 per glasses shop. I was more satisfied working with someone in China than my own local shop.
My doc wrote a script, I asked for it and told them, "sorry, I'm going on-line because I want 4 pair." These are long distance readers computer monitor distance. I wanted a bunch of them to throw around.
Doc wrote the script right, but the incompetent office, which is associated with the opticians, transposed some numbers. I entered on Zenni's site. About 1 hour later I get an email from them saying the prescription was "likely to be incorrect, could I please double check." Sure enough, I look at an older prescription and see the mistake. I corrected it over email. She responded with an affirmation of my change. All very professional and with good English. Pretty sure these communications were from China.
I now have the 4 pairs, total $60, and am beyond pleased.
Look, I want to buy local, but I also want flawless service.