always_learning
Recycles dryer sheets
- Joined
- Feb 2, 2017
- Messages
- 267
I wasn't sure how to title this post.
The short of it is that I can't get the "contact us" page to open at Amazon. I get an error page with a photo of a "dog of Amazon". This happens while I'm logged in, logged out, and even when I click the link in the email they sent me. It happens in both Firefox and Chrome.
I asked on another forum if anyone else had this problem and it seems to just be me.
I don't know how long this has been an issue since I've not needed to contact Amazon in several years.
I have tried:
*clearing the cache and cookies
*logging out of Amazon and back in
*updating Firefox
*updated my mac (had a security update)
*turning computer on and off
*turning off my adblock for Amazon
Dh was able to get their help page up once, but when he went back to it, he also had the error page.
Any other ideas? The only thing I haven't tried is rebooting the router/modem because doing that literally screws up a bunch of stuff and takes a good 15 minutes before we're back online. Dh really, really doesn't want to do it if it's not necessary, especially since I managed to get through via his computer that one time, but I'm thinking if I need to contact them again for something, I'd like this solved.
I will insist on trying the modem/router thing if that's the only other thing it could be, but could that really cause one single page out of all of Amazon and everywhere else on the internet I (and dh) visit to go wonky?
Thanks in advance for any thoughts!
The short of it is that I can't get the "contact us" page to open at Amazon. I get an error page with a photo of a "dog of Amazon". This happens while I'm logged in, logged out, and even when I click the link in the email they sent me. It happens in both Firefox and Chrome.
I asked on another forum if anyone else had this problem and it seems to just be me.
I don't know how long this has been an issue since I've not needed to contact Amazon in several years.
I have tried:
*clearing the cache and cookies
*logging out of Amazon and back in
*updating Firefox
*updated my mac (had a security update)
*turning computer on and off
*turning off my adblock for Amazon
Dh was able to get their help page up once, but when he went back to it, he also had the error page.
Any other ideas? The only thing I haven't tried is rebooting the router/modem because doing that literally screws up a bunch of stuff and takes a good 15 minutes before we're back online. Dh really, really doesn't want to do it if it's not necessary, especially since I managed to get through via his computer that one time, but I'm thinking if I need to contact them again for something, I'd like this solved.
I will insist on trying the modem/router thing if that's the only other thing it could be, but could that really cause one single page out of all of Amazon and everywhere else on the internet I (and dh) visit to go wonky?
Thanks in advance for any thoughts!