ERD50
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
I bought a 2017 Buick Encore ~ 2 years ago. Overall, I like the car well enough (again, my cars are just point A-B for me, I don't get excited about them).
But after a few months, I was getting out of the driver's seat, and caught my shoe, or pants leg on the seat trim around the base of the seat. The trim cracked, and the plastic insert around the seat memory switches popped out and flew to the ground. I recovered the plastic part, and put it aside so it wouldn't go flying again where I might lose it.
I planned to get it repaired under warranty when I brought it in for a 'free' (included) oil change and tire rotation. They replaced it, gave me a loaner for the day or two it took, so fine.
A month later, it happened again. It's raining, and I was able to find the insert on the ground, using my phone as a flashlight.
This is clearly a design flaw. There is an open edge on the seat trim that can catch your leg/shoe/pants. I mentioned that when I called about it, hoping the part had been redesigned. So far, I have not found similar complaints on-line.
How to approach this? I will call the dealer again, or I guess escalate it to a district manager or something. Not sure what they can do. I'm thinking of my own 'fix', maybe riveting a piece from one side to the other so there isn't an open edge to catch. But that seems ridiculous. But it's actually kind of dangerous, I could fall on my face getting tripped up on that seat trim.
Any suggestions on how to proceed?
-ERD50
But after a few months, I was getting out of the driver's seat, and caught my shoe, or pants leg on the seat trim around the base of the seat. The trim cracked, and the plastic insert around the seat memory switches popped out and flew to the ground. I recovered the plastic part, and put it aside so it wouldn't go flying again where I might lose it.
I planned to get it repaired under warranty when I brought it in for a 'free' (included) oil change and tire rotation. They replaced it, gave me a loaner for the day or two it took, so fine.
A month later, it happened again. It's raining, and I was able to find the insert on the ground, using my phone as a flashlight.
This is clearly a design flaw. There is an open edge on the seat trim that can catch your leg/shoe/pants. I mentioned that when I called about it, hoping the part had been redesigned. So far, I have not found similar complaints on-line.
How to approach this? I will call the dealer again, or I guess escalate it to a district manager or something. Not sure what they can do. I'm thinking of my own 'fix', maybe riveting a piece from one side to the other so there isn't an open edge to catch. But that seems ridiculous. But it's actually kind of dangerous, I could fall on my face getting tripped up on that seat trim.
Any suggestions on how to proceed?
-ERD50