I am always amused when I go to a store for something, they don't have it, and the clerk tells me 'I can order one and have it here next Tuesday.' I can order it myself, and have it deliver to my house, why even go to a retail store?
This just happened to us yesterday. DW wanted a specific type of hanging file folder to set up the 2016 file system (she's meticulously organized) and since we were driving past an OfficeMax store anyway we stopped there. They didn't have it, so I ordered it off their web site, foolishly not shopping elsewhere first. When later I looked at the same product on Amazon, it was almost half the price and free shipping.
Lesson learned. It'll be snowing in Hades before we go back to that OfficeMax store.
The Sears store nearest here closed up ~four years ago and the last time we were in the local mall I wondered how they made enough to keep the lights and heat on, let alone pay employees. I don't expect it to be there much longer.