pacergal
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
OK, I am more than p****d. (Sorry , longer post than I meant)
We just had a furnace check up, which I do every year. Neither DH or I are DIY when it comes to that kind of stuff.
The repair person starts out showing me on camera how some rust is built up in the heat exchanger. I told him this was a fairly new furnace, he insists it was a 2011 (which is still only 10 years old, seems too new to need repair?)
Anyway, I show him paperwork AND a stamp from their company (on the furnace) that this was installed NEW in 2014!!!
He backtracks, calls the company. Come to find out:
"the old general manager, who is no longer with the company, apparently did this. Scrounged around for older models and installed them as new" WHAT
I am not a happy camper and he could tell that. He told me they are checking if this is still under warranty and "we will make this right"
Repair would be 2 guys for about 8 hours, he says they would cover parts, but I am to pay labor, about $1600. NO Friggen way I will pay anything, I think!!
We essentially paid new price for a 3 year old furnace!!
Waiting for a callback from someone in the company later today.
My thinking is that they need to fix this at no cost to me OR install a brand new furnace as should have happened in 2014. No way I should need to pay for labor.
To those who know about furnaces--is rust in the heat exchanger something that could happen within basically the 7 years we have had the furnace? (which is actually a 10 year old furnace!!!)
I have not problem reporting to BBB and going to social media.
Your thoughts? Am I correct in my thinking/plan?
We just had a furnace check up, which I do every year. Neither DH or I are DIY when it comes to that kind of stuff.
The repair person starts out showing me on camera how some rust is built up in the heat exchanger. I told him this was a fairly new furnace, he insists it was a 2011 (which is still only 10 years old, seems too new to need repair?)
Anyway, I show him paperwork AND a stamp from their company (on the furnace) that this was installed NEW in 2014!!!
He backtracks, calls the company. Come to find out:
"the old general manager, who is no longer with the company, apparently did this. Scrounged around for older models and installed them as new" WHAT
I am not a happy camper and he could tell that. He told me they are checking if this is still under warranty and "we will make this right"
Repair would be 2 guys for about 8 hours, he says they would cover parts, but I am to pay labor, about $1600. NO Friggen way I will pay anything, I think!!
We essentially paid new price for a 3 year old furnace!!
Waiting for a callback from someone in the company later today.
My thinking is that they need to fix this at no cost to me OR install a brand new furnace as should have happened in 2014. No way I should need to pay for labor.
To those who know about furnaces--is rust in the heat exchanger something that could happen within basically the 7 years we have had the furnace? (which is actually a 10 year old furnace!!!)
I have not problem reporting to BBB and going to social media.
Your thoughts? Am I correct in my thinking/plan?