NateW
Recycles dryer sheets
- Joined
- Jul 30, 2011
- Messages
- 425
40 days ago we bought a new Dyson V10 (cordless) vacuum and the trigger linkage has failed and it won't turn on. Up until the failure we really liked it and it did an excellent job, but are learning Dyson cordless vacuums have reliability issues and that Dyson customer service can be quite frustrating. Consumer Reports has withdrawn their recommendation for Dyson cordless vacuums due to widespread reliability problems. If you have a Dyson cordless vacuum, have you had problems with it?
This is what I experienced. Yesterday the new Dyson V-10 failed to turn on. Two days prior, the trigger that turns it on (there is no on or off switch, the trigger is always active, which is an annoyance) began having more play in it and the vacuum would turn on further towards the end of the trigger's travel. It finally got so bad the vacuum was cutting on and off as the trigger was firmly held. Now it won't come on at all.
Researching this problem I discover that the thin plastic linkage between the trigger and push-button switch that is part of the battery assembly is poorly designed and breaks or bends so it no longer presses the push button. I removed the battery assembly to get a look at the trigger linkage that was hidden by the battery and verified this is the problem with ours. The trigger assembly is part of the main body of the vacuum, so the fix is basically the price of a new vacuum if it's out of warranty, or about $400 for the V10.
Yesterday I called Dyson to make a warranty claim and hopefully get a replacement. The only option presented to resolve power issues, including not turning on, was via text messaging. I was asked a few very basic questions by an automated system and it erroneously concluded the battery pack was bad (the question that led to this conclusion was "do any lights come on when the trigger is pulled" and the only choices were yes or no). I disputed this via text, and then realized I was texting with a non-human, because the next question came just as I sent the answer to the previous one. So the automated attendant ordered me a replacement battery pack I don't need. The order confirmation email was machine generated too, and thus I could not reply to it to explain the issue.
Today I called Dyson three more times attempting to get a customer service person, which their recording noted were available to help (I avoided the texting only queue by selecting "Some other problem"). First two times Dyson's system hung up on me after about 15 minutes on hold waiting for the next available rep. The 3rd time I called a nice lady helped me. She said Dyson is well aware of the trigger linkage failures, and cancelled the order for the battery. She was going to send me a new V-10 main body, but Dyson had none in stock (probably due to the trigger linkage failure problem). So she got authorization to send me a new V-10 with all the accessories. That was not in stock either. So after another hold she received authorization to send me a new V-11 Torque Drive with all attachments after I send them the defective V-10 main body, long tube and one motorized attachment. I can keep the rest of the V-10 items, which fit the V-11. The price of the V-10 is about $400 and the V-11 is about $700. Not sure what to think because the V-11 has the same trigger linkage and very high failure rate. I'm also skeptical I'm getting a V-11. Won't believe until I see it. I was not sent a confirmation email stating this, but did get an email with shipping label to send back the V10.
This is what I experienced. Yesterday the new Dyson V-10 failed to turn on. Two days prior, the trigger that turns it on (there is no on or off switch, the trigger is always active, which is an annoyance) began having more play in it and the vacuum would turn on further towards the end of the trigger's travel. It finally got so bad the vacuum was cutting on and off as the trigger was firmly held. Now it won't come on at all.
Researching this problem I discover that the thin plastic linkage between the trigger and push-button switch that is part of the battery assembly is poorly designed and breaks or bends so it no longer presses the push button. I removed the battery assembly to get a look at the trigger linkage that was hidden by the battery and verified this is the problem with ours. The trigger assembly is part of the main body of the vacuum, so the fix is basically the price of a new vacuum if it's out of warranty, or about $400 for the V10.
Yesterday I called Dyson to make a warranty claim and hopefully get a replacement. The only option presented to resolve power issues, including not turning on, was via text messaging. I was asked a few very basic questions by an automated system and it erroneously concluded the battery pack was bad (the question that led to this conclusion was "do any lights come on when the trigger is pulled" and the only choices were yes or no). I disputed this via text, and then realized I was texting with a non-human, because the next question came just as I sent the answer to the previous one. So the automated attendant ordered me a replacement battery pack I don't need. The order confirmation email was machine generated too, and thus I could not reply to it to explain the issue.
Today I called Dyson three more times attempting to get a customer service person, which their recording noted were available to help (I avoided the texting only queue by selecting "Some other problem"). First two times Dyson's system hung up on me after about 15 minutes on hold waiting for the next available rep. The 3rd time I called a nice lady helped me. She said Dyson is well aware of the trigger linkage failures, and cancelled the order for the battery. She was going to send me a new V-10 main body, but Dyson had none in stock (probably due to the trigger linkage failure problem). So she got authorization to send me a new V-10 with all the accessories. That was not in stock either. So after another hold she received authorization to send me a new V-11 Torque Drive with all attachments after I send them the defective V-10 main body, long tube and one motorized attachment. I can keep the rest of the V-10 items, which fit the V-11. The price of the V-10 is about $400 and the V-11 is about $700. Not sure what to think because the V-11 has the same trigger linkage and very high failure rate. I'm also skeptical I'm getting a V-11. Won't believe until I see it. I was not sent a confirmation email stating this, but did get an email with shipping label to send back the V10.
Last edited: